At Agua de Coco Shop, we want your tropical-inspired swimwear journey to be as smooth as the ocean breeze. Our shipping and returns policies are designed with your convenience in mind, so you can shop our collection of balconette, crochet, and high-leg bikinis with complete confidence.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to suit your needs:
1. Standard Shipping – $12.95 USD
• Carrier: DHL or FedEx
• Delivery time: 10-15 business days after dispatch
2. Free Shipping (for orders over $50)
• Carrier: EMS
• Delivery time: 15-25 business days after dispatch
Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.
International Orders
International customers may be subject to customs fees, which are the responsibility of the recipient and are non-refundable if you return your order.
Returns & Exchanges
We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:
- Unworn, unwashed, and in original condition
- With all tags attached
- In the original packaging
Important Hygiene Notice:
Due to their delicate nature and intimate wear characteristics, we cannot accept returns on crochet bikinis and padded bikinis unless they arrive defective or damaged. These styles are considered final sale.
How to Return or Exchange
Follow these simple steps for a hassle-free return or exchange:
- Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
- Wait for Approval: We’ll respond within 2 business days with return instructions and your RMA (Return Merchandise Authorization) number.
- Ship Your Return: Package the item securely and include your RMA number on the package. We recommend using a trackable shipping method.
- Processing: Once received, we’ll inspect your return and process your refund or exchange within 3-5 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect. For exchanges, we’ll cover the cost of shipping your new item once we receive your return.
Refund Information
Refunds will be issued to your original payment method within 5-10 business days after we receive and process your return. Please note:
- Original shipping fees are non-refundable
- PayPal refunds may take 3-5 additional days to appear in your account
Exchange Process
Prefer a different size or color? We’re happy to help! Exchanges are subject to availability. If your desired item is out of stock, we’ll issue a refund and notify you when it’s back in stock.
Damaged or Defective Items
If your swimwear arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedite your replacement or refund.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Agua de Coco Shop Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
Item Name:
Size:
Color:
Reason for Return/Exchange:
I have reviewed the return policy and confirm the item is unworn, unwashed, with all original tags attached.
Please let me know the next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
Need Help?
For any questions about our shipping or returns policy, don’t hesitate to reach out to our customer care team at [email protected]. We’re here to ensure you find your perfect beach look with complete confidence.
Happy travels and sunny days,
The Agua de Coco Shop Team
Company Address:
4495 Brannon Avenue, Jacksonville, US 32207