At Agua de Coco Shop, we want you to love your tropical-inspired swimwear as much as we do. If your purchase doesn’t fit perfectly or meet your expectations, our hassle-free returns process ensures you can shop with confidence.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • In the original packaging

Note: For hygiene reasons, we cannot accept returns on crochet bikinis and padded bikinis unless they arrive defective or damaged. These styles are final sale due to their delicate nature and intimate wear characteristics.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and your RMA number.
  3. Ship Your Return: Package the item securely and include your RMA number on the package. We recommend using a trackable shipping method.
  4. Processing: Once received, we’ll inspect your return and process your refund or exchange within 3-5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. For exchanges, we’ll cover the cost of shipping your new item once we receive your return.

Refund Information

Refunds will be issued to your original payment method within 5-10 business days after we receive and process your return. Please note:

  • Original shipping fees are non-refundable
  • International customers may be subject to customs fees which are non-refundable
  • PayPal refunds may take 3-5 additional days to appear in your account

Exchange Process

Prefer a different size or color? We’re happy to help! Exchanges are subject to availability. If your desired item is out of stock, we’ll issue a refund and notify you when it’s back in stock.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Agua de Coco Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: Item Name: Size: Color: Reason for Return/Exchange: I have reviewed the return policy and confirm the item is unworn, unwashed, with all original tags attached. Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Shipping Address]

Damaged or Defective Items

If your swimwear arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedite your replacement or refund.

For any questions about our returns policy, don’t hesitate to reach out to our customer care team. We’re here to ensure you find your perfect beach look with complete confidence.

Happy travels and sunny days,
The Agua de Coco Shop Team