Welcome to Agua de Coco Shop’s FAQ page! We’re here to make your swimwear shopping experience as smooth as tropical waters. Below you’ll find answers to our most common questions about our products, shipping, returns, and more.
About Our Products
What styles of swimwear do you offer?
We specialize in fashion-forward swimwear that combines style with confidence. Our collection includes:
- Balconette bikinis for enhanced support
- Bardot & off-the-shoulder styles for romantic beach looks
- Bralette bikini tops for comfortable coverage
- Crochet bikinis for boho-chic vibes
- High-leg bikinis & swimsuits for a flattering silhouette
- Padded bikinis for extra shaping
- Halter tops for adjustable support
How do I choose the right size?
Our swimwear is designed to fit true to size. We recommend checking our detailed size chart (available on each product page) and measuring yourself according to the instructions. If you’re between sizes or unsure, we suggest sizing up for comfort. Remember, our 15-day return policy makes it easy to exchange if needed!
How should I care for my swimwear?
To keep your Agua de Coco swimwear looking fresh season after season:
- Hand wash in cool water with mild detergent
- Avoid wringing or twisting the fabric
- Lay flat to dry away from direct sunlight
- Rinse immediately after swimming in chlorinated or salt water
- Store flat or folded when not in use
Shipping & Delivery
How long does shipping take?
We process all orders within 1-2 business days at our Jacksonville studio. Delivery times then depend on your location and shipping method:
- Express Shipping ($12.95): 10-15 business days via DHL or FedEx
- Free Standard Shipping (orders over $50): 15-25 business days via EMS
Do you offer international shipping?
Yes! We ship worldwide (except to certain remote areas and parts of Asia). All international orders include the necessary customs documentation. Please note that any customs duties or taxes are the responsibility of the customer.
Can I track my order?
Absolutely! Express Shipping orders include full tracking so you can follow your swimwear’s journey from our beach-inspired studio to your doorstep. You’ll receive tracking information via email once your order ships.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from the date of delivery if you need to exchange sizes or styles. To initiate a return:
- Contact our customer care team at [email protected]
- Include your order number and reason for return
- We’ll provide return instructions
What if my swimwear arrives damaged or faulty?
We carefully hand-pack each order, but if your item arrives damaged or faulty, please contact us immediately at [email protected] with photos of the issue. We’ll happily replace the item or provide a full refund, including return shipping costs.
Payments & Security
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Contact & Support
How can I contact customer service?
Our beach-loving team is always happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 4495 Brannon Avenue, Jacksonville, FL 32207, USA
Do you offer styling advice?
We’d love to help you find your perfect beach look! Email us at [email protected] with your style preferences, body type, and any questions – our team will happily suggest styles from our collection that will make you shine.
At Agua de Coco Shop, we’re not just delivering swimwear—we’re delivering confidence, one carefully packed parcel at a time. Here’s to your next sun-soaked adventure!